MAWUENA KOSSI BABOH
Bilingual Technical Support Specialist | IT Operations & Software Engineering
Accra, GH.About
Highly accomplished Bilingual Technical Support Specialist with over 5 years of experience in complex system troubleshooting, IT infrastructure management, and hardware repair. Leverages a strong background in software engineering and entrepreneurial ventures to deliver exceptional technical solutions and streamline operations. Proven ability to translate intricate technical concepts for diverse audiences, fluently communicating in both French and English to drive user proficiency and operational efficiency.
Work
Edu-Lead Community School
|Technical Operations & Bilingual Educator
Accra, Greater Accra, Ghana
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Summary
Orchestrated comprehensive IT infrastructure management and delivered impactful bilingual technical training, ensuring seamless operations and enhanced digital literacy for over 100 learners.
Highlights
Served as the primary technical point of contact, ensuring continuous operation and proactive maintenance for over 20 workstations and critical computer lab hardware.
Developed and delivered engaging technical training programs, simplifying complex computing and digital literacy concepts for groups of 100+ diverse learners.
Facilitated comprehensive lessons and technical documentation in both French and English, bridging communication gaps and fostering inclusive learning environments.
Implemented efficient troubleshooting protocols, reducing downtime for critical school IT systems and improving overall user experience.
Self-Employed
|Founder & Lead Device Technician
Lomé / Accra, Maritime / Greater Accra, TG / GH
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Summary
Founded and managed a successful cross-border electronics business, overseeing device repair, customer relations, and international logistics between Togo and Ghana.
Highlights
Diagnosed and meticulously repaired hundreds of mobile and computing devices, consistently achieving a high success rate for hardware and software restoration and extending device lifespans.
Managed end-to-end sales and technical support operations, cultivating robust customer relationships and driving business growth across diverse client bases in Togo and Ghana.
Orchestrated complex international business logistics, leveraging professional bilingual proficiency to negotiate effectively and provide comprehensive support across multiple regions.
Streamlined inventory management and supply chain processes, optimizing operational efficiency and ensuring timely delivery of components for device repairs.
Abundant Grace International School
|French & ICT Facilitator
Accra, Greater Accra, Ghana
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Summary
Delivered engaging French and ICT instruction, enhancing student digital literacy and providing essential technical mentorship within an international school environment.
Highlights
Taught practical digital skills, including advanced MS Office suite applications and critical internet safety protocols, preparing students for modern digital environments.
Provided individualized technical mentorship and hands-on troubleshooting assistance, significantly improving student proficiency and confidence with technology.
Developed and implemented foundational ICT curricula, ensuring students gained essential knowledge and practical application in digital tools.
Education
ALX Africa
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Certification
Software Engineering
Courses
Backend Web Technologies
Frontend Web Technologies
C Programming
Python
JavaScript
University Studies (Incomplete)
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Bachelor's Level Studies
Physics
Courses
Analytical Problem Solving
Logic-Based Reasoning
Scientific Principles
Senior High School
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Certificate
Science
Languages
French
English
Skills
Technical Support
Remote Troubleshooting, Hardware Repair (Mobile/PC), Basic IT Support, System Diagnostics, Client Support.
Software Development
Backend Engineering, Frontend Engineering, C, Python, JavaScript, Web Technologies.
Bilingual Communication
French (Written & Verbal), English (Written & Verbal), Technical Translation, Cross-Cultural Communication, Documentation.
Productivity Tools
MS Office Suite, Google Workspace, Zoom, Microsoft Teams, AI-Driven Tools.
IT Infrastructure Management
Computer Lab Maintenance, Workstation Management, Hardware Maintenance, IT Asset Management, Network Troubleshooting.
Business Operations
Cross-Border Logistics, Sales Management, Customer Relations, Negotiation, Entrepreneurship.
Training & Education
Technical Instruction, Digital Literacy, Curriculum Development, Mentorship, Pedagogy.
Problem Solving
Complex System Troubleshooting, Analytical Thinking, Diagnostic Analysis, Root Cause Analysis.